STORE CREDIT
STORE CREDIT
Description
Load your Store Credit into your Brocade account via your registered email.
More credit. More power. Faster checkout during drops. Use it anytime online or in-Brocade store at Bouddha, Jhamsikhel or Chitwan to shop.
Gifting it? Choose "Recipients email " above and enter their email — the credit goes straight to them, with your message.
Shipping & Returns
SHIPPING
Orders are processed the same day. Delivery time depends on your location:
- Inside Kathmandu Valley — 24–48 hours
- Outside the valley — 3–6 working days
- Pre-orders — 7–10 working days
A tracking number is emailed once your parcel is dispatched. We ship internationally for additional charges.
CUSTOMS & DUTIES
For international orders, customs charges and import duties are not included in the price and are payable by the customer on delivery. These are set by the destination country.
RETURNS & EXCHANGES
Returns accepted within 14 days of delivery, unworn, unwashed, and with tags attached. Refunds are issued as store credit.
Faulty or incorrect items: email support@brocadeofficial.com within 5 days with your order number and photos.
Customer service is open Sunday to Friday, 10am–10pm.
