Terms of service

By purchasing from Brocade, you agree to the following terms.

1. GENERAL

Refunds may be issued for eligible returns, faulty items, or items sent in error.

All refund requests are reviewed once the item has been received and inspected.

2. PRODUCTS

All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

Our garments are produced in small runs, and slight variations in colour, print placement, embroidery, or finish may occur. These are a characteristic of the process and are not considered defects.

3. PRICING & PAYMENTS

All prices are listed in your selected currency and may change without notice.

Payment must be completed at checkout. Orders are not processed until payment has been received.

4. SHIPPING

Orders are dispatched on the next working day. Delivery times vary depending on your location.

We are not responsible for delays caused by couriers, customs clearance, weather, or other circumstances outside our control.

5. TRACKING

Once your order has been dispatched, you will receive a tracking number by email. It is the customer's responsibility to monitor the shipment and to be available to receive it.

6. DUTIES & TAXES

Duties, customs charges, and import taxes are not included in the price of your order and are not covered by Brocade.

Any such charges are determined by the destination country and are the responsibility of the customer. Amounts vary by location and are payable directly to the carrier or the relevant authority on delivery.

Refusal to pay these charges may result in the parcel being returned or destroyed. In that event, we are unable to offer a refund on shipping costs.

7. RETURNS & EXCHANGES

We accept returns and exchange requests within 14 days of delivery. Items must be unworn, unused, and returned in their original packaging with all tags attached.

To start a return or exchange, contact support@brocadeofficial.com or on our whatsapp: +977 971-4511035 within the 14-day window. The item must then be sent back to us before any exchange or refund is processed.

Once we receive the item, it will be inspected to confirm it meets the conditions above. If the item is eligible, we will dispatch the exchange or issue the refund. If the item does not meet the conditions, it will be returned to the customer and no refund or exchange will be issued.

Exchanges are subject to stock availability. If the requested size or item is unavailable, we will offer an alternative or a refund.

Customers are responsible for return shipping costs unless the item is faulty or was sent in error.

.8. FAULTY ITEMS

Major defects — tears, significant damage, or an incorrect item — will be replaced or refunded.

Minor imperfections such as loose threads, small print inconsistencies, or slight variations in finish are not considered defects.

Size charts allow a 5% measurement leniency to account for production variation.

9. ORDER ACCURACY

Customers are responsible for ensuring all order details, including size and shipping address, are correct at checkout.

Amendments can be made up until dispatch. Once an order has been dispatched, no changes can be made.

10. LIABILITY

We are not liable for any indirect or consequential damages arising from the use of our products or website.

11. INTELLECTUAL PROPERTY

All content, designs, artwork, and graphics are the property of Brocade and may not be reproduced, redistributed, or used without written permission.

12. CONTACT

For any questions, please contact: support@brocadeofficial.com or on our whatsapp: +977 971-4511035