FAQ
We aim to process all orders within the same day. The delivery time depends on the place of destination and the ordered time.
Inside valley : 24-48 hours of working days
Outside valley : 3-6 working days
Pre-orders: 7-10 working days
Please contact us at support@brocadeofficial.com with your order reference number. You can also contact our customer service which is open from Sunday to Friday, 10am to 5pm (Nepal time).
Yes, we do ship packages internationally for additional shipping charges and fees.
For missing or wrongly shipped items, please contact us at support@brocadeofficial.com or contact: 01-4813643 with your order reference number. You can also contact our customer service which is open from Sunday to Friday, 10 am to 5pm (Nepal time).
No, you dont need to create an account to purchase from the online store. But there are benefits on creating an account such as parcel tracking, view past orders, and save details so that forms are pre-filled for future purchases. By creating an account, you will also be viable for Loyalty Club system.
If you, unfortunately receive a faulty item, please send it back to us within 5 days or send us an email on the same day you received it at support@brocadeofficial.com with a description of the fault and we will initiate the matter and arrange a replacement as soon as possible.
We accept Cash on Delivery and eSewa at the moment.
Yes, we offer loyalty programs to our customers. You will be a part of the Loyalty Program from the moment you create an account with us, you will begin to earn points with every purchase. Your loyalty points can be redeemed towards orders at any time. Your loyalty points will be available as an option to include at checkout. You can choose how many points you want to use with each order. Please subscribe to our newsletter if you want to receive gift certificates and promotional offers directly in your inbox.
If the payment is not accepted, please try again in a little while. You can also verify your account balance if the payment is not accepted. If everything is as it should, we can manage the order manually if you still can't make the payment. You can also send an email at support@brocadeofficial.com or give us a call at 01-4813643.
Yes, brocadeofficial.com website is secured with SSL certificate. The information you input is the website is encrypted with high security and it will not be available for third parties